Home/Docs/Retell

Capture from Retell

Retell: no confirmed self-serve dual-channel export, no auto-pull. setup --stack retell explains the workaround; then score as usual.

Understand the workaround

setup lays out the split for caller/agent (mono-mixed can’t attribute overlap); check Retell’s docs.

bash
uvx hotato setup --stack retell

Score it

Split (caller on channel 0, agent on channel 1)? Score with --stack generic, since there’s no Retell preset. --expect yield/hold = interruption vs. backchannel.

bash
uvx hotato run --stereo call.wav --stack generic --expect yield

Mono still runs, but overlap attribution is degraded, not authoritative.

The honest gate

Dual-channel = real overlap numbers. Mono-mixed? Add --onset <seconds>, and treat as degraded.